Front Office Coordinator

Job Description

Front desk coordinators work in the office of service-based establishments as the general point of contact for all of a client’s pre- and post-service needs. They are responsible for scheduling client appointments, greeting clients when they arrive, and helping clients fill out paperwork. It takes strong communication skills to do this job well. This is a good position for someone with strong clerical skills and a desire to work in an office environment with a 9-to-5 schedule. The largest employers of front desk coordinators are healthcare facilities, law offices, salons, architects, and other service-based industries. Front desk coordinators can also find employment at schools or government facilities.

Front desk coordinators work under the direction of the office manager, who assigns them daily tasks. According to the National Bureau of Labor Statistics, demand for receptionists, which includes front desk coordinators, is set to rise 9% through 2026.

Front Desk Coordinator Duties & Responsibilities

To accomplish their goal of ensuring clients or patients have a smooth and positive experience, front desk coordinators take on a variety of tasks. From our analysis of job postings, here are some of the core responsibilities to expect in this position:

Greet Clients

Front desk coordinators are the face of an office. They are the first person a client sees. It is important for them to have a positive and upbeat demeanor when dealing with new and returning clients alike. This first impression goes a long way toward client retention.

Schedule Client Appointments

Front desk coordinators schedule client appointments. This involves answering calls and emails from clients regarding appointments.

Check Visitor Credentials

At some jobs, such as government facilities, front desk coordinators check the credentials of all visitors as part of their employer’s security protocol.

Facilitate Payments for Services

Front desk coordinators are the point of contact for clients to pay for the service being received. In healthcare facilities, this includes taking patient insurance information and making sure all insurance information is current.

Enter Data of New Clients and Update Data of Existing Clients

Front desk coordinators enter new client data, update the data of existing clients and file the corresponding paperwork.

Maintain Office Harmony by Resolving Client Issues

Unfortunately, not all clients will be happy with the service they received. The front desk coordinator, as the point of contact, fields complaints. In a professional manner, they try to calm the client down providing efficient assistance.

Job Related Qualifications

Office or front desk coordinating experience preferred but not required.

Special Requirements

• Maintain office harmony by resolving client issues

Miscellaneous

Our service territory has many great nearby outdoor recreation areas that include hiking, camping, mountain biking, and windsurfing.

Benefits Information

• Disability insurance
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account
• 401(k) matching
• Generous paid time off